Frequently asked questions
What is Owl Post Books?
Owl Post Books is a fun and interactive monthly book subscription for kids! We have boxes for ages 0-3, 4-7, 8-10, Tween 11-13, and YA. We also have an Imagination Mini subscription and a monthly YA Fantasy Fiction subscription.
What is included in an Imagination Box?
Each month subscribers will receive an interactive Imagination Box with 3 books that are age appropriate and a craft.
What is included in the Imagination Mini?
What is included in the YA Fantasy Imagination Box?
How are the books selected?
As a certified English teacher, a fifteen year educator, and avid reader, Cassie hand selects books that fit perfectly into each age range to help your child learn and grow!
How do I subscribe?
Choose the subscription plan you would like to purchase. Fill out the form and you are ready to go!
What are the shipping fees?
Shipping is on us within the United States! We ship via USPS Media Mail which takes 3-7 days (12-16 days for Alaska, Hawaii and US territories). Shipping may be delayed currently due to Covid-19.
Where do you ship?
Currently we ship to all US states and territories. We hoping to expand soon to spread the love of reading to all of our International kiddos!
Are taxes included?
Taxes will be added on the payment page if you order from Texas, all other states are tax free.
When will I receive my subscription/package?
We ship welcome boxes within one week of orderin and we ship weekly orders each Friday. If you order after the 18th of the month your package will ship with our monthly shipments on the 1st-4th. Our member monthly packages ship between the 1st and 4th of every month via USPS from Austin, TX. We ship via USPS Media Mail which takes 3-7 days (12-16 days for Alaska, Hawaii and US territories). Please check your email from our shipping partner PirateShip. *******Due to current circumstances there are shipment delays, please refer to your shipping email to see when your package will be delivered.
What do I do if my tracking says delivered, but I did not receive it?
We use USPS and sometimes packages end up at the post office. Please contact your local post office and send us an email. We would be happy to help track it down. Sometimes, it may just take one more day for it to be delivered to your home.
When will I be billed?
Your first subscription will be paid for when you initially subscribe then be billed each month, three months, six months or 12 months on the 18th of the month at midnight (CST). If your sign up date is before you're supposed to receive your first box, then your billing date will be pushed out to a reasonable date after you have received your first package. If you subscribe on cratejoy.com billing terms are based on your initial quote.
How do I cancel my subscription?
You can cancel at anytime by logging into your customer dashboard at https://owl-post-books.cratejoy.com/customer/login. Please note that if you cancel your order, it needs to be prior to the renewal charge on the 19th each month. If you skip or cancel after that time it does not cancel any open orders, prepaid subscriptions or paid shipments you may have; it will only cancel the auto-renew. Prepaid subscriptions are non-refundable.
How do I use an Owl Post Books Gift Certificate?
Use the special code provided on your gift certificate during the checkout process. If you have any gift certificate issues please email info@owlpostbooks.com and we will give you instructions on how to use your gift certificate.
I am a teacher, how do I get 10% off of my subscription?
We LOVE teachers, the companuy is owned by a teacher, and really respect everything you do for our children! Use the promo code ITEACH for 10% off your entire purchase.
I have a unique opportunity for Owl Post Books!
If you have a press related inquiry or a product/book you would like us to consider, email us at info@owlpostbooks.com.
Still have a question?
Email us at info@owlpostbooks.com and we will respond within 48 hours.
How to I become an affiliate marketer for Owl Post Books?
Owl Post Books uses the affiliate program through Share-a-Sale, shareasale.com. You will receive a 10% commission from the sale for any subscribers you direct to the Owl Post Books site. Sign up today!