Question 1

What is Owl Post Books?

Accepted Answer

Owl Post Books is a monthly children’s book subscription box that makes reading fun and exciting for kids of all ages. Each subscription box includes three curated books every month, hand-selected by educators and book lovers to inspire imagination and a lifelong love of reading.

We offer boxes for ages 0–3, 4–7, 8–10, Tween 11–13, and Young Adult. Our Imagination Mini subscription delivers one new book each month for a smaller but equally magical reading experience.

Looking for a one-time gift? We also offer Grab Bags and Gift Boxes that make perfect presents for birthdays, holidays, or special surprises.

Question 2

What is included in an Imagination Box?

Accepted Answer

Each month, subscribers receive an Imagination Box filled with three age-appropriate books and a fun, hands-on craft designed to spark creativity and a love of reading.

Every box is carefully curated by educators to match your selected age range, encouraging both learning and imagination through stories and activities kids will love.

Question 3

What is included in the Imagination Mini?

Accepted Answer

Each month, Imagination Mini subscribers receive one brand-new children’s book delivered in a colorful, fun-to-open envelope. It’s a simple and affordable way to spark excitement about reading every month.

The Imagination Mini is perfect for families who want to grow their home library or introduce their child to a monthly kids’ book subscription at a lower price point.

Question 4

What is included in the YA Imagination Box?

Accepted Answer

The YA Imagination Box is designed to inspire a lifelong love of reading for young adults. Each box includes three brand-new YA books carefully selected to engage and excite teen readers who enjoy discovering new stories and authors.

It’s the perfect young adult book subscription box for readers who can’t get enough of great books delivered straight to their door.

Question 5

How are the books selected?

Accepted Answer

All books at Owl Post Books are hand-selected by the owner, a certified English teacher, 15-year educator, and avid reader. Each title is carefully chosen to match the interests and reading levels of every age range, ensuring that kids receive books that are both engaging and age-appropriate.

Our goal is to help every child discover stories that spark imagination and excitement for reading month after month.

Question 6

Can I choose the books in my box?

Accepted Answer

All Owl Post Books boxes are curated by educators and book lovers to surprise and delight readers each month. While you cannot select specific titles, every box is handpicked to match the reading level and interests of the chosen age range.

Question 7

Are the books new or used?

Accepted Answer

All books included in Owl Post Books boxes are brand new and sourced directly from publishers and distributors. We do not include used or secondhand books in any of our boxes.

Question 8

How do I subscribe?

Accepted Answer

Subscribing to Owl Post Books is quick and easy! Simply choose the subscription plan that fits your reader’s age range, add it to your cart, and complete checkout. Once your order is placed, your first Imagination Box will ship within 5 business days.

You can manage your subscription anytime through your Customer Dashboard to update your address, payment method, or renewal preferences.

Question 9

Can I send Owl Post Books as a gift?

Accepted Answer

Yes, Owl Post Books subscriptions make perfect gifts for kids, teachers, and families. Simply select the gift option during checkout and include a personal message. A separate email will be sent to your recipient on the date you choose. You can also download a printable card from our website to include with your gift.

Question 10

What are the shipping fees?

Accepted Answer

Shipping is included in the price of all Owl Post Books subscriptions within the United States. Boxes ship via USPS Media Mail, which typically arrives in 3–7 days (or 12–16 days for Alaska, Hawaii, and U.S. territories).

Your Welcome Box ships within 5 business days of ordering, and you’ll receive an email with tracking information as soon as it’s on the way.

For one-time purchases such as Grab Bags and Gift Boxes, a small flat-rate shipping fee applies. These items ship within 7 business days of ordering.

Question 11

What kinds of crafts are included?

Accepted Answer

Each Imagination Box includes a themed craft designed to go along with the month’s books. Crafts are simple, creative, and encourage fine motor skills and imagination. Materials such as glue dots, stickers, or self-adhesive pieces are often included, making them easy and fun for kids to complete.

Question 12

Where do you ship?

Accepted Answer

Owl Post Books ships anywhere in the United States, and shipping is included in the price of every subscription. All boxes are sent via USPS Media Mail, which typically arrives in 3–7 days (or 12–16 days for Alaska, Hawaii, and U.S. territories).

Your Welcome Box ships within 5 business days of ordering, and you’ll receive a tracking email as soon as it’s on the way.

Question 13

Do you ship internationally?

Accepted Answer

Owl Post Books currently ships within the United States, including Alaska, Hawaii, and U.S. territories. At this time, we do not offer international shipping outside these areas.

Question 14

Are taxes included?

Accepted Answer

Sales tax is only applied to orders shipped within the state of Texas and will be automatically added at checkout. Orders shipped to all other U.S. states or countries are tax-free.

Question 15

What payment methods do you accept?

Accepted Answer

Owl Post Books accepts all major credit and debit cards, including Visa, Mastercard, American Express, and Discover. Payments are processed securely through our checkout system.

Question 16

When will I receive my subscription/package?

Accepted Answer

New orders placed between the 1st and 25th of each month ship within 5 business days of ordering. Orders placed after the 25th ship with our regular monthly shipments between the 1st and 4th of the following month.

Monthly member subscriptions are shipped between the 1st and 4th of every month through USPS from central Texas.

We use USPS Media Mail, which typically arrives in 3 to 7 days, or 12 to 16 days for Alaska, Hawaii, and U.S. territories. Tracking information will be emailed to you through our shipping partner, ShipStation.

Question 17

Can I track my package?

Accepted Answer

Yes, you can track your package once it has shipped. You will receive a tracking email from ShipStation, our shipping partner. If you do not see the email, please check your spam or junk folder. Tracking updates may take up to 24 hours to appear after the label is created.

Question 18

What do I do if my tracking says delivered, but I did not receive it?

Accepted Answer

If your tracking shows as delivered but you have not received your package, contact your local post office first. USPS sometimes marks packages as delivered a day early or holds them at the post office for pickup.

After checking with your post office, please email us at info@owlpostbooks.com, and we will be happy to help track it down. In many cases, the package is delivered within one additional business day.

Question 19

What if my box arrives damaged or incomplete?

Accepted Answer

If your box arrives damaged or missing an item, email us at info@owlpostbooks.com within seven days of receiving it. Please include photos of the box and its contents so we can quickly send a replacement or find another solution.

Question 20

When will I be billed?

Accepted Answer

Your first payment is processed at the time you subscribe. Future renewals are billed on the 18th of the month at midnight (CST), depending on your chosen plan length: monthly, three-month, six-month, or twelve-month.

If your signup date is close to the next shipment, your billing date may be adjusted to ensure you receive your first box before your next renewal.

Customers who subscribe through cratejoy.com will follow the billing terms listed in their initial checkout agreement.

Question 21

Can I skip a month?

Accepted Answer

Yes, you can skip a renewal by logging into your customer dashboard at https://shop.owlpostbooks.com/customer/login before the 19th of the month. If you need help, email info@owlpostbooks.com and our team can assist with pausing your next shipment.

Question 22

Can I change my shipping address after placing an order?

Accepted Answer

Yes, you can update your shipping address anytime before your next shipment. Log into your customer dashboard at https://shop.owlpostbooks.com/customer/login to make changes. If your package has already shipped, please contact info@owlpostbooks.com for assistance.

Question 23

How can I update my payment method?

Accepted Answer

You can update your payment information anytime by logging into your customer dashboard at https://shop.owlpostbooks.com/customer/login. From there, you can securely edit your payment details before your next renewal on the 18th of the month.

Question 24

Can I return or exchange a book?

Accepted Answer

Absolutely. We want all of our readers to feel excited about their box.
If a book is not a good fit, simply email us within 14 days of delivery and let us know the title and why it did not work for your reader. We will have you mail the unread book back to us in its original condition, and once it is received, we will include a replacement in your next scheduled subscription shipment.
Because Owl Post Books is a curated subscription experience, exchanges are available for active subscriptions only. If a subscription has ended and there are no future shipments scheduled, returned books cannot be exchanged.
If an item arrives damaged or incomplete, please email info@owlpostbooks.com with a photo of the issue, and we will gladly make it right.

Question 25

How do I cancel my subscription?

Accepted Answer

You can cancel your subscription at any time by logging into your customer dashboard at https://shop.owlpostbooks.com/customer/login.
Cancellations must be made before the renewal charge on the 19th of each month. If you skip or cancel after that date, the change will only stop future renewals and will not cancel any open orders, prepaid subscriptions, or shipments already paid for.
To cancel open orders, please email customer service at info@owlpostbooks.com. Remaining packages will continue to ship on their scheduled dates. Prepaid subscriptions that have already shipped one or more boxes may be subject to a 15% restocking or handling fee if a refund is requested.

Question 26

How do I request a refund? What is a restocking/handling fee?

Accepted Answer

To request a refund, please email info@owlpostbooks.com to speak with a customer service representative before returning any packages. Refunds cannot be processed without first contacting our team.

If you cancel your subscription through your customer dashboard and still have remaining boxes in your prepaid term, those boxes will continue to ship as scheduled unless you contact customer service to arrange otherwise.

Customers requesting a refund for a package that has already been received will need to return the package to Owl Post Books. Return shipping costs are the responsibility of the customer, and Owl Post Books does not provide prepaid return labels. Once the returned package is received in its original condition, a refund will be issued minus a restocking fee.

Prepaid subscriptions that have shipped one or more boxes may also be eligible for a partial refund for remaining shipments. These refunds are subject to a handling fee, which covers processing and packaging costs already incurred.

Restocking fee: A 15% restocking fee applies to returned packages that have been opened or handled.

Handling fee: A 15% handling fee applies to prepaid subscriptions that are cancelled after the renewal has been processed and one or more shipments have been fulfilled.

Question 27

How do I use an Owl Post Books Gift Certificate?

Accepted Answer

To use an Owl Post Books gift certificate, enter the special code provided on your certificate during checkout in the promo or discount code box. The amount will automatically be applied to your order total.

If you experience any issues using your gift certificate, please email info@owlpostbooks.com, and our customer service team will provide instructions or help apply your code manually.

Question 28

I have a unique opportunity for Owl Post Books!

Accepted Answer

If you have a press inquiry, collaboration idea, or a product or book you would like us to consider, please email info@owlpostbooks.com. Our team reviews all partnership and media requests and will get back to you as soon as possible.

Question 29

Still have a question?

Accepted Answer

Email us at info@owlpostbooks.com, and a member of our customer service team will respond within 48 hours.

Frequently asked questions