Question 1

What is Owl Post Books?

Accepted Answer

Owl Post Books is a fun and interactive monthly book subscription for kids!  We have boxes for ages 0-3, 4-7, 8-10, Tween 11-13, and YA. We also have an Imagination Mini subscription and a monthly YA Fantasy Fiction subscription.

Question 2

What is included in an Imagination Box?

Accepted Answer

Each month subscribers will receive an interactive Imagination Box with 3 books that are age appropriate and a craft.

Question 3

What is included in the Imagination Mini?

Accepted Answer

Imagination Mini subscribers will receive a brand new book in a colorful shipping envelope every month.

Question 4

What is included in the YA Fantasy Imagination Box?

Accepted Answer

Imagination Boxes are designed to spark a love of reading! Each Imagination Box contains three brand new YA books that every fantasy lover will enjoy!

Question 5

How are the books selected?

Accepted Answer

As a certified English teacher, a fifteen year educator, and avid reader, the owner hand selects books that fit perfectly into each age range to help your child find the perfect books that get them excited about reading!

Question 6

How do I subscribe?

Accepted Answer

Choose the subscription plan you would like to purchase. Fill out the form and you are ready to go!

Question 7

What are the shipping fees?

Accepted Answer

Shipping is on us within the United States! We ship via USPS Media Mail which takes 3-7 days (12-16 days for Alaska, Hawaii and US territories). Shipping may be delayed currently due to Covid-19.

Question 8

Where do you ship?

Accepted Answer

Currently we ship to all US states and territories. We hoping to expand soon to spread the love of reading to all of our International kiddos!

Question 9

Are taxes included?

Accepted Answer

Taxes will be added on the payment page if you order from Texas, all other states are tax free.

Question 10

When will I receive my subscription/package?

Accepted Answer

We ship new orders placed between the 1-15th of each month within 7 business days of ordering. If you order after the 15th of the month your package will ship with our monthly shipments on the 1st-4th. Our member monthly packages ship between the 1st and 4th of every month via USPS from Austin, TX. We ship via USPS Media Mail which takes 3-7 days (12-16 days for Alaska, Hawaii and US territories). Please check your email from our shipping partner PirateShip.

Question 11

What do I do if my tracking says delivered, but I did not receive it?

Accepted Answer

We use USPS and sometimes packages end up at the post office. Please contact your local post office and send us an email. We would be happy to help track it down. Sometimes, it may just take one more day for it to be delivered to your home.

Question 12

When will I be billed?

Accepted Answer

Your first subscription will be paid for when you initially subscribe then be billed each month, three months, six months or 12 months on the 18th of the month at midnight (CST). If your sign up date is before you're supposed to receive your first box, then your billing date will be pushed out to a reasonable date after you have received your first package. If you subscribe on cratejoy.com billing terms are based on your initial quote.

Question 13

How do I cancel my subscription?

Accepted Answer

You can cancel at anytime by logging into your customer dashboard at https://owl-post-books.cratejoy.com/customer/login.  Please note that if you cancel your order, it needs to be prior to the renewal charge on the 19th each month. If you skip or cancel after that time it does not cancel any open orders, prepaid subscriptions or paid shipments you may have; it will only cancel the auto-renew. To cancel open orders you will need to email customer service at info@owlpostbooks.com, otherwise remaining packages will ship on their assigned shipping dates. Prepaid subscriptions that have have shipped one or more packages are subject to a 15% restocking/handling fee if a refund is requested.

Question 14

How do I request a refund? What is a restocking/handling fee?

Accepted Answer

Customers are required to email info@owlpostbooks.com and speak to a customer service representative for a refund or before returning packages for a refund. If a customer cancels their subscription on their customer dashboard and has remaining packages in their subscription, those packages will ship on their assigned shipping days unless they customer has reached out to customer service for other arrangements. Customers that seek a refund for a package they have received will need to mail their package back to Owl Post Books. Owl Post Books does not provide return shipping labels for items that are being returned for a refund. After the package has been received we will issue a refund that is subject to a 15% restocking fee. Prepaid subscriptions that have have shipped one or more packages are subject to a 15% handling fee if a refund is requested for the remaining packages.   Restocking Fee - a 15% restocking fee will be placed on packages that have been opened and are returned for a refund.  Handling Fee - a 15% handling fee will be placed on refunds for prepaid subscriptions that are cancelled after one or more packages have shipped.

Question 15

How to I become an affiliate marketer for Owl Post Books?

Accepted Answer

Owl Post Books uses the affiliate program through Share-a-Sale, shareasale.com. You will receive a 10% commission from the sale for any subscribers you direct to the Owl Post Books site. Sign up today!

Question 16

How do I use an Owl Post Books Gift Certificate?

Accepted Answer

Use the special code provided on your gift certificate during the checkout process. If you have any gift certificate issues please email info@owlpostbooks.com and we will give you instructions on how to use your gift certificate.

Question 17

I am a teacher, how do I get 10% off of my subscription?"

Accepted Answer

We LOVE teachers, the companuy is owned by a teacher, and really respect everything you do for our children! Use the promo code ITEACH for 10% off your entire purchase.

Question 18

I have a unique opportunity for Owl Post Books!

Accepted Answer

If you have a press related inquiry or a product/book you would like us to consider, email us at info@owlpostbooks.com.

Question 19

Still have a question?

Accepted Answer

Email us at info@owlpostbooks.com and we will respond within 48 hours.