Owl Post Books Privacy Policy

Effective date: November 2025

Owl Post Books (“we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and share your information when you visit our websites or purchase our products.

This Policy applies to all users of www.owlpostbooks.com and shop.owlpostbooks.com (together, the “Sites”) and to any related services, subscriptions, or one-time purchases offered by Owl Post Books.

By visiting or using our Sites, you agree to the practices described in this Policy.

Our business is located in Hillsboro, Texas, USA.
For any privacy-related questions, please contact us at info@owlpostbooks.com.

1. Information We Collect

We collect two types of information: personal information and non-personal information.

Personal Information

Personal information identifies you as an individual and may include:

Name, shipping and billing address
Email address and phone number
Payment information (processed securely through third-party providers such as Stripe)
Account login credentials if you create an account
Subscription details and order history
Any information you voluntarily provide (such as messages or customer service requests)

Non-Personal Information

We also collect information that does not identify you directly, such as:

Browser type and device information
IP address and general geographic location
Pages visited, time spent on site, and referring URLs
Cookie data and analytics about how you use our Sites

This information helps us understand user behavior, improve our services, and personalize your experience.

2. How We Collect Information

We collect information in several ways:

When you create an account or make a purchase: You provide your contact, shipping, and payment information.
Automatically: Through cookies, pixels, and similar technologies (explained below).
When you contact us: We collect the information you provide in your messages or emails.
Through analytics tools: We use third-party analytics, including Google Analytics and Meta Pixel, to understand how visitors use our Sites and to improve our marketing and performance.
Through email tracking: We may track email opens and link clicks through Wix Email to measure engagement and improve communication.

3. Cookies and Tracking Technologies

We use cookies and other tracking tools to:

Remember your preferences and login details
Understand how our Sites are used
Improve performance and user experience
Display relevant ads and promotions

You can control cookies through your browser settings. Blocking cookies may affect some features of the Sites.

We also use:

Google Analytics to measure traffic and usage trends
Meta Pixel to serve relevant ads on Facebook and Instagram
Wix analytics for performance tracking

For information on opting out of targeted ads, visit:
Network Advertising Initiative or Digital Advertising Alliance.

4. How We Use Your Information

We use your information to:

Process orders and deliver products
Manage subscriptions and renewals
Send order updates, tracking information, and renewal reminders
Provide customer support and respond to inquiries
Improve our products, services, and website experience
Send marketing emails (if you opted in)
Comply with legal obligations and prevent fraud

You can opt out of marketing emails at any time by clicking “unsubscribe” at the bottom of any promotional email or by contacting us at info@owlpostbooks.com.

5. How We Share Information

We do not sell your personal information.
We may share limited information with trusted third parties that help us operate our business, including:

Wix – website hosting and ecommerce platform
Cratejoy – subscription management and checkout system
ShipStation – shipping and tracking services
Stripe – secure payment processing
Wix Email – email communication and automation tools

These partners only access your data as necessary to perform their functions and are required to protect it in accordance with privacy laws.

We may also share information:

To comply with legal requirements or respond to lawful requests
To protect our rights, customers, and property
In the event of a business sale, merger, or transfer

6. Data Retention and Deletion

We retain your information as long as your account is active or as needed to provide our services.
You can request to:

Access or correct your information
Delete your personal data from our systems

To make a data request, email us at info@owlpostbooks.com with “Data Request” in the subject line.
Some information may be retained for accounting, legal, or security reasons.

7. Security

We use SSL encryption, firewalls, and secure hosting through Wix and Cratejoy to protect your information.
While we take reasonable precautions, no online system can be guaranteed 100% secure. Please use strong passwords and protect your login credentials.

8. International Visitors

Our Sites are operated in the United States. If you access our Sites from outside the U.S., you consent to the transfer and processing of your information in the United States, where privacy laws may differ from those in your country.

9. Children’s Privacy

Owl Post Books does not knowingly collect personal information from children under 13.
Users under 18 must use our Sites with a parent or guardian’s supervision.
If you believe a child has provided us personal information, please contact us at info@owlpostbooks.com so we can remove it.

10. Your Choices

You have the right to:

Opt out of marketing communications
Request access, correction, or deletion of your data
Disable cookies through your browser
Close your account at any time

For any privacy-related requests, please contact us at info@owlpostbooks.com.

11. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we’ll post the revised version here with a new effective date.
If the changes are significant, we’ll notify customers by email or through a notice on our Sites.

12. Contact Us

If you have questions, requests, or concerns about this Privacy Policy, please contact us:

Owl Post Books
Hillsboro, Texas
Email: info@owlpostbooks.com